Refund policy

Returns & Refunds Policy

At joyfullymade.com.au, we want you to love your purchase. If you’re not 100% satisfied with the quality of any item within 30 days of receiving it, please contact us and we’ll work with you on a replacement, repair, or refund in line with the policy below.

Made-to-Order & Personalised Items

Most joyfullymade.com.au products are made to order and personalised to your specifications. Because of this, the following are not eligible for change-of-mind returns or refunds:

  • Spelling, punctuation, or detail choices entered at checkout (please double-check names and selections before placing your order).

  • Normal wear and tear or damage from improper/abnormal use.

  • Change of mind after production has commenced.

If we’ve made an error or the item arrives faulty/damaged, we’ll make it right - see “Damages & Issues” below.

We may ask for faulty/incorrect items to be returned for a quality inspection, so that these problems don't reoccur. To return an item, please email us at joyfullyau@gmail.com and we will share more information of what's next, including the return address.

Order Timelines

We do our best to dispatch quickly. Any delivery timeframes provided are estimates only and are not guaranteed.

Refunds

We’ll notify you once we’ve received and inspected your return and confirm whether the refund is approved. If approved, refunds are issued to your original payment method within 10 business days of our confirmation. Your bank or card provider may need extra time to post the refund.
If more than 15 business days have passed since approval, please contact joyfullyau@gmail.com

Your Rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Questions? We’re here to help at joyfullyau@gmail.com